Ordering FAQs

Q: How safe is shopping online at Karaoke-Music-Songs.com?
A: It's safer than paying your bill at a restaurant. We have all heard a lot of talk about whether shopping on the internet is safe. The main concern of online shoppers is that their credit card information will somehow end up in the wrong hands. It is actually safer to transmit your credit card info over the Internet than it is to use your credit card around town or paying by check. We use GeoTrust QuickSSLutilizing 128-bit SSL certificates which encrypts your order information, keeping it private and protected, thereby offering the highest level of encryption or security possible. This technology is used by all the other major commercial shopping sites you know.

We also use HACKER SAFE security, which helps protect you from identity theft and credit card fraud. This Web site is tested and certified daily to pass the SANS/FBI Internet Security Vulnerabilities Test.

Q: What payment methods do you accept?
A: Karaoke-Music-Songs.com is pleased to accept the following credit cards. Visa, MasterCard, Discover and American Express. Charges on your credit card will appear from TriR Karaoke, Inc.

At the present time Karaoke-Music-Songs.com regrets that we are unable to accept personal checks or cash on delivery as payment methods. Cashier’s checks and money orders will be accepted for payment only with prior approval from a sales representative, please call for more information.

Q: What do I do about a problem with my order?
A: Send us an e-mail or call us as soon as possible. (click here for contact information) Please include all the information you have (order number, order date, products ordered, how to contact you, etc.), so we can respond as soon as possible.

Q: How do I know if you have received my order?
A: After placing your order online, you will be taken to a page that shows your order number. An order confirmation will be sent automatically by e-mail within minutes after you submit your order. You must provide a full and accurate e-mail address to receive an order confirmation. If you are still unsure that we've received your order, contact us by phone or email (click here for contact information).

Q: When will my order be processed?
A: Expected processing time is one business day. Orders received before 2:00 p.m. CST will likely be shipped the same day, depending on our volume. We do not process orders on Saturdays, Sundays or Holidays. You will receive a final order confirmation once your order has been shipped, if you provided an email address.. If we ship your order via UPS, you will also recieve a tracking number that will allow you to track your order in real-time. If there is a problem with the processing of your order, we will attempt to contact you by e-mail or by phone.

Q: How long does it take to receive my shipment?
A: This depends on the shipping method you choose and your location. For more information and estimated delivery times, go to the "Shipping Information" page.

Please note: The shipping method you select affects only the travel time after your order is shipped. It does not affect the time it takes us to process your order.

Q: How do I find out more about shipping?
A: Go to the "Shipping Information" page for more details.

Q: What is your Return Policy?
A: Click here for all the details of our Return Policy.

Q: What do you do to ensure my privacy?
A: We respect your right to privacy. Click here to read the full Privacy Policy

Do you ship internationally?
A:Yes! We ship around the world!

However, due to various shipping method, weight and shipping requirements, occasionally we can not accurately determine the international shipping rate. We will send a shipping estimate via email. However, due to the many possible variables involved with international shipping, the customer agrees to pay any and all extra charges incurred by any carrier. This also includes VAT, GST, or customs fees. These fees are the responsibility of each customer and will be added to your credit card charges when we become aware of any additional expenses. This is a charge that is out of our control. We do not add extra charges. If you have any questions, please contact your country's customs department prior to purchasing. We also require you to have a copy of your ID and your credit card fax or scan to us in order to prove you are the actual cardholder. Please send us the document ASAP to avoid any shipping delay!

Karaoke FAQ's

Q: Do the Karaoke recordings have "background singers"?
A: Yes, most discs and songs have background singers, mainly for the chorus. And these background singers are not removable.

Q: Why can't I find the song that I am looking for?
A: Karaoke-Music-Songs.com has a large music database, but unfortunately, not all songs are available for Karaoke. When you search for your favorite songs, singers, or groups, try omitting the word "The" and "A" from the song title or group name. For favorite singers, try searching by just the last name.

Q: What is CDG?
A: CDG (or CD+G) stands for Compact Disc Plus Graphics. A CDG Karaoke disc contains an additional track, which displays the song lyrics on a TV when played on a Karaoke player. The words to the song are typically displayed on a blue background and are highlighted in a contrasting color to signal when the words should be sung. The CDG format is the Karaoke standard for most of the world's Karaoke. CDGs usually have about 15 songs per each disc.
CDG Karaoke disks require a special Karaoke player called a Karaoke CDG Player. A Karaoke CDG player is similar to a regular CD player, except that it has an additional chip for reading the graphics track of a CDG. In addition, a CDG Karaoke Player also has a place to plug in a microphone, a key controller to adjust for the singer's key, and an echo control to enhance the singer's voice.

Q: What is CDGM?
A: CDGM stands for Compact Disc plus Graphics Multiplex. In addition to being exactly like CDGs, CDGMs include vocal demos for each song so that you can choose to listen to the song with or without the lead vocals. CDGMs usually have about 8 songs per each disc. The lead vocals are removed by a balance control on your player or by a special multiplex button on your player. See "What is multiplex" for more information.

Q: What is Hybrid CD+G?
A: Hybrid CDG discs will play in any Karaoke CD+G player, regular CD player or on a computer with Windows Media Player!

The screen (TV or computer monitor) will display the lyrics and will highlight each of them in time with the music. You can also play Hybrid discs on a normal CD player, although it will output the music only. Only a Karaoke CD+G player or Windows Media Player equipped computer will output lyrics to a screen.

Q: What is MP3+G?
A: he MP3+G consists of two files, the audio track compressed to the mp3 format and a separate cdg file that contains the graphic data. These two files combined occupy about one eighth the disc space of a standard CDG track. This is a great way to back up your karaoke discs to your hard drive or CD's. These can only be played in a PC and not a karaoke machine.

Q: What is VCD?
A: VCD stands for Video Compact Disc. VCD Karaoke discs provide not only the lyrics in time with the music, but also a video background display that complements the song. VCDs usually have about 11 songs per each disc.

To play Video CD disks you need either a CDG Karaoke player with Video CD capabilities or a DVD player since all DVD players can play Video CD format. Many CDG Karaoke players have a combination Video CD and CDG function and operate the same way as a regular CDG Karaoke player.

Q: What are DVD Karaoke Discs?
A: DVD stands for Digital Versatile Discs. DVD Karaoke disks are generally replications of the Video CD Karaoke disks. The video background on a DVD Karaoke Disk is much higher quality than a Video CD disk, however, currently there is no additional music, improved sound quality, or special DVD features. DVD Karaoke disks tend to be higher priced and there is less selection of songs.

A normal DVD player will play both the DVD and Video CD Karaoke disks. However, a Karaoke DVD Player has additional features such as microphone inputs, key changer, and echo control.

Q: Will CDGs play on my standard CD player, DVD player or computer?
A: A CDG Karaoke disc will play (only the sound, not the graphics) in any standard CD or DVD player. A CDG karaoke disc will sometimes work on a computer with a CD-ROM drive or DVD-ROM drive, however it depends on the karaoke disc manufacturer. Recently, some manufacturers have began implementing a method that protects the CDG from being read by a computer. If a CDG has this type of protection, it will still play on standard CD players and DVD players.

Please Note: Keep in mind that only a CDG karaoke player can read the graphics track, so the song lyrics will not be displayed on a standard CD player, DVD player or computer.

Q: Will Karaoke DVDs play on my standard DVD player or computer DVD-ROM drive?
A: Yes, however, a Karaoke DVD Player has additional features such as microphone inputs, key changer, and echo control.

Q: What is multiplex?
A: All Karaoke discs are made in either a multiplex or non-multiplex format. Multiplex discs also do not feature the original artist.

Multiplex discs, have vocal demos for each song so that you can choose to listen to the song with or without the vocals. Non-multiplex discs provide only one version of the song, without the vocals.